Return & Exchange Policy

At LEVERAGE, we are committed to ensuring your satisfaction with our premium activewear products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Item Condition: The item must be unused, unworn, unwashed, and in its original condition with all tags and labels attached.
  • Time Frame: Returns and exchanges must be initiated within 7 days of the delivery date.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items

The following items are non-returnable:

  • Final Sale Items: Items marked as final sale or clearance are not eligible for returns or exchanges.
  • Personalized or Customized Items: Customized products or products with personalized details are non-returnable.
  • Underwear and Socks: For hygiene reasons, we do not accept returns on these items.

How to Initiate a Return or Exchange

To start a return or exchange, please contact our customer support team at:

Our team will provide you with instructions on how to return your item and guide you through the process.


Return & Exchange Process

At LEVERAGE, returns and exchanges are simple and easy to manage through your customer account. Follow these steps to initiate a return or exchange:

  1. Log In to Your Account: Go to the LEVERAGE website and log in to your account.
  2. Find Your Order: In your account dashboard, navigate to your order history and select the specific order you wish to return or exchange.
  3. Choose Return or Exchange: Within the order details, you will see options for Return and Tracking. Click Return to start your request and follow the prompts to specify the reason.
  4. Prepare & Ship the Item: Once your return or exchange request is approved, securely package the item with its original tags and packaging.
    • Return Shipping: Return shipping costs may apply unless the item is defective or incorrect.
  5. Processing & Confirmation: After receiving and inspecting the item:
    • For Returns: We’ll issue a refund to your original payment method within 7-10 business days.
    • For Exchanges: The replacement item will be shipped to you, with tracking details available in your account.

Refunds

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds typically take 7-10 business days to appear in your account once processed.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases where we have made an error (such as sending the wrong or defective item).

Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us immediately at leverageattire@gmail.com or +92 321 9624835.
  • We will arrange a free return and ensure a replacement is sent at no additional cost to you.

Pre-Order Items

Pre-ordered items follow the same return and exchange policies. However, as these items are made to order, there may be a longer processing time for exchanges. Please allow additional time for production and delivery if exchanging a pre-order item.

Important Notes

  • International Returns: For international orders, return shipping fees, customs duties, and any applicable fees are the responsibility of the customer.
  • Condition of Returned Items: Items that do not meet our return eligibility criteria (e.g., worn, damaged, or without original tags) will not be accepted for return or exchange.

Contact Us

For questions about our return & exchange policy, please reach out to us:

Thank you for shopping with LEVERAGE! We aim to provide a smooth and hassle-free experience to ensure you are fully satisfied with your purchase.